The function of HR in enterprise journey administration

Who handles enterprise journey at your organization? Is it the finance division, a journey planner, or an admin?

If you happen to’re an HR skilled, reserving enterprise journeys may not be one in every of your every day office duties. However that doesn’t imply you shouldn’t be concerned.

As a human sources supervisor, it’s your duty to make sure worker security and efficiency, and to make your organization enticing to new expertise. Enterprise journey is instantly linked with these areas.

With regards to onboarding a brand new instrument to automate some elements of enterprise journey administration, HR groups are sometimes an vital a part of the method—particularly in the event that they work for a small or medium-sized enterprise. TravelPerk information present that in almost 10% of circumstances, an HR skilled is the purpose of contact between us and the businesses we serve. 

Learn on to be taught extra about enterprise journey for HR departments. 

Why ought to HR professionals be concerned in enterprise journey?

Holding touring workers protected

Firms have a obligation of care to their workers. When an worker is touring on enterprise, their security turns into their employer’s duty.

Worker journey applications contain some degree of danger. Whereas hopefully, every part will run easily, there’s all the time an opportunity that vacationers could lose their paperwork, fall sick, or have an accident throughout their journey. It’s as much as employers to take precautions to decrease the probability of those incidents and to make sure they’re correctly handled in the event that they do occur.

Simply as most HR departments have a plan in place to take care of emergencies (like a hearth within the workplace), they need to additionally create a plan to take care of emergencies on the street. It will defend traveler security and well-being, whereas making certain authorized compliance.

Creating employer branding and rising worker engagement

Enterprise journey instantly influences how workers really feel about their jobs. A research from the World Enterprise Journey Affiliation (GBTA) revealed that almost 80% of North American enterprise vacationers say their enterprise journey expertise impacts their general job satisfaction.

The identical research additionally confirmed that almost 60% of North American vacationers say an organization’s journey coverage is a crucial issue when contemplating a possible new employer—so enterprise journey initiatives are additionally key for hiring and employer branding.

HR departments ought to pay attention to their firm’s enterprise journey insurance policies to allow them to share details about these insurance policies with job candidates.

They need to additionally take into account how enterprise journey can impression worker engagement, retention, and firm tradition, both positively or negatively (relying on how workers really feel about their journey and reserving experiences). 

Sustaining compliance and efficiency

Human sources departments are additionally chargeable for monitoring worker efficiency and compliance. Sadly, there could also be conditions the place enterprise vacationers don’t observe firm coverage with regards to enterprise bills or reimbursements. If this occurs, HR must be made conscious of the difficulty (and if there’s a option to stop it from taking place within the first place, all the higher.)

On the flip facet, enterprise journey may have a optimistic impression on worker efficiency. 84% of North American enterprise vacationers say the standard of their enterprise journey expertise impacts their outcomes at work, in line with the GBTA. In lots of circumstances, journey could increase morale and wellness, enhance relationships, or provide distinctive studying alternatives that aren’t out there on the workplace. 

Clearly, enterprise journey is linked to a number of HR-related points. So it’s no shock that many HR professionals are instantly concerned with procuring enterprise journey administration instruments.

If you happen to’ve been tasked with selecting a enterprise journey software program supplier to your firm, it’s possible you’ll not know the place to start. Listed below are a number of the most vital options so that you can look out for:

Traveler monitoring and danger administration

To maintain your vacationers protected, it is advisable to know the place they’re. Some journey administration platforms provide real-time monitoring, so you possibly can pinpoint the traveler’s location in case of an emergency. TravelPerk gives a journey and danger administration answer, together with on the spot updates and alerts to assist vacationers keep protected.

Your journey administration and reserving instrument must also permit you to simply talk with vacationers in real-time, to allow them to hold you knowledgeable of any adjustments (and vice-versa).

Earlier than journey, it’s possible you’ll wish to carry out a journey danger evaluation to make sure you perceive the potential dangers of the journey. That is particularly vital within the case of worldwide journey, or on journeys the place vaccinations or visas are required.

Speedy buyer help

Your vacationers want to have the ability to attain somebody in the event that they need assistance. Select a platform that gives 24/7 buyer help, so you possibly can fulfill your obligation of care and optimize the worker expertise. If folks have to make an pressing journey change or get assist in an emergency, they need to be capable to depend in your journey administration firm. 

Company journey coverage administration

By permitting what you are promoting vacationers to make their very own journey bookings, you possibly can provide them extra freedom and luxury. However how will you ensure that they observe firm coverage?

With a software program instrument like TravelPerk, you possibly can combine your journey insurance policies and approval course of instantly into the platform. This fashion, you’ll achieve full management over compliance with out micromanagement. Vacationers can ask for approval instantly inside the app, and you may add restrictions to assist them ebook inside coverage. 


Typically, vacationers could have to rebook final minute due to an emergency. With versatile journey options, this doesn’t must imply forfeiting the airfare worth or different prices of the journey. 

TravelPerk’s FlexiPerk program enables you to make all of your journeys totally refundable for a small surcharge. This fashion, vacationers can cancel any time as much as two hours earlier than journey, and get a minimal of 80% of the journey refunded. In the long run, this may result in vital price financial savings and can give your organization larger management over journey bills and the underside line.

To be taught extra about how TravelPerk will help you meet your HR aims for enterprise journey, ebook a free demo to see the software program in motion right this moment.

Learn how TravelPerk makes enterprise journey stress-free

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